Out of Adversity Comes Opportunity!
Painful events can bring about change. 15 years ago, we needed 62 various playing uniforms and apparel made for a local sports Club.
We were complete novice consumers of sublimated sports apparel. We thought it would be easy. Ring a supplier, tell them what you want, they explain how it works, pay them, and then wait a little, and before you know it, receive the order. Happy customer, life goes on!
8 weeks later, the wrong coloured apparel arrives from the Queensland supplier recommended. Disaster. Stress. Grief. Angry customer.
We then re-ordered the apparel from a local supplier. No better, but at least we could ‘eye ball’ each other. After much colour matching and 4 weeks later, we delivered the order to a disgruntled (rightly so) client. The experience was brutal, but the best $3,000 lesson we’ve ever had!
We made the decision there and then as an organisation, to enter the sportswear space, and make sure the pain and heartache we had gone through, would never happen to us or any one of our customers again.
here are the 7 main reasons why our sports club customers enjoy dealing with us:
(...AND THE VERY SAME THINGS WE'D WISHED FOR AND COULD NOT FIND DURING OUR ORDEAL 15 YEARS AGO)
1. We are Australian owned and operated. Your playing apparel is MADE HERE IN AUSTRALIA
Design, printing, sewing in-house. Fabric swatches for colour and artwork approval. A complete loan sizing set. Customised sizing.
2. We are real people delivering PERSONALISED SERVICE (No middle people or corporate purchasing keyboard gurus.)
3. NO MINIMUM ORDERS or RE-ORDERS (Tell us what you need. A new player joins, order one uniform. No Problem. Same price too!)
4. We are RESPONSIVE, Accountable, CARING, Invested. Great words, but truthfully delivered every day.
5. 3-4 WEEK TURNAROUND for reorders.
6. FREE customised CLUB WEB STORE (Your own private web store. Ease of ordering. No more uniform money chasing by Club Uniform Coordinator.)
7. We are A COMPLETE CLUB SOLUTION: Supporter Wear, Merchandise, Sponsorship Promotion